Qualification details

Modification History

Not Applicable

Description

Description 

This qualification provides the skills and knowledge for an individual to be competent in a range of ICT fields at Diploma level. The qualification has a strong core ICT base sharing the same core competencies as several other ICT qualifications of the same level. Depending on the stream chosen, this qualification offers pathways into a number of ICT qualifications at Advanced Diploma level.

It is a broad and flexible qualification with multiple internal pathways and no direct equivalent in ICA99 Version 3. However, where the combination of core and elective units selected matches another ICA05 Diploma of IT equivalent, the latter award must be issued in preference to this 'general' qualification. Note: This alternative qualification must be on the RTO's scope of registration to issue the latter award. This will ensure that there is clear identification of the work-related area of specialisation that has been undertaken.

There are 8 streams provided for in this qualification:

• E-business and Management
• Client Support
• Communication and Documentation
• Hardware and Operating Systems
• Networks
• Software
• Multimedia and Websites
• Database

Job Roles 

This qualification is designed to be very flexible with a wide selection of unit choices and options. It is intended that the qualification provides those skills and knowledge required by an individual to operate effectively in high level ICT technical support roles within organisations.

It is not feasible to identify one specific vocational outcome for this qualification because of the 'general' nature of this qualification and the diverse array of unit choices and streams available. The judicious choice of stream and electives units would provide for more specialist vocational outcomes associated with the streams. Job titles listed for other ICA05 Diploma qualifications that in part match the above streams could provide some guidance.

Prerequisite Requirements 

A number of units within this qualification have prerequisites. These are detailed as follows:

Code and title	Prerequisite units required
ICAA5049B Develop high-level object-oriented class specifications	ICAA4233B Determine and apply appropriate development methodologies
ICAA5141C Design and develop dynamic websites to meet technical requirements	ICAA4142C Design a website to meet technical requirements #
ICAA5147B Determine suitability of database functionality and scalability	ICAA4041C Determine and confirm client business expectations and needs
ICAA5151B Gather data to identify business requirements	ICAA4041C Determine and confirm client business expectations and needs ICAA4233B Determine and apply appropriate development methodologies
ICAA5158B Translate business needs into technical requirements	ICAA4233B Determine and apply appropriate development methodologies
ICAA5245A Evaluate RFID systems	ICAA4041C Determine and confirm client business expectations and needs ICAD4217B Create technical documentation
ICAA5246A Design an RFID implementation	ICAA4041C Determine and confirm client business expectations and needs ICAD4217B Create technical documentation
ICAB4229B Apply intermediate programming skills in another language	ICAB4222B Apply introductory programming skills in another language
ICAB5159C Build a security shield for a network	ICAS5192B Configure an internet gateway #
ICAB5160C Build and configure a server	ICAA5140C Design a server #
ICAB5228B Maintain functionality of legacy code programs	ICAB4222B Apply introductory programming skills in another language #
ICAB5230B Maintain custom software	ICAB4222B Apply introductory programming skills in another language #
ICAD5092B Update and document operational procedures	ICAD3218B Create user documentation ICAD4217B Create technical documentation
ICAI5173B Install and configure a single-segment local area network switch	ICAI3101B Install and manage network protocols ICAI2015B Install software applications
ICAI5176C Install and configure router	ICAI3101B Install and manage network protocols
ICAI5250A Develop, implement and evaluate system and application security	ICAB4225B Automate processes
ICAI5252A Develop, implement and evaluate an incident response plan	ICAP4037B Contribute to the development of a strategy plan #  ICAI5152B Implement risk management processes
ICAI5253A Implement and evaluate systems for regulatory and standards compliance	ICAA4041C Determine and confirm client business expectations and needs
ICAP5036B Determine appropriate IT strategies and solutions	ICAP4037B Contribute to the development of a strategy plan #
ICAP5039B Match IT needs with the strategic direction of the enterprise	ICAA4041C Determine and confirm client business expectations and needs
ICAS5103B Establish and maintain client user liaison during support activity	ICAW4027B Relate to clients on a business level
ICAS5104B Determine maintenance strategy	ICAT3025B Run standard diagnostic tests
ICAS5105B Coordinate change requests	ICAP4037B Contribute to the development of a strategy plan #
ICAT5083B Develop and conduct client acceptance test	ICAW4027B Relate to clients on a business level

#  This unit has prerequisite requirements. Section 1.6 provides further details.

Pathways Information

Not Applicable

Licensing/Regulatory Information

Not Applicable

Entry Requirements

Entry Requirements 

The following units contain the basic fundamentals of ICT knowledge and skills for all qualifications at Certificate III in IT and above. These units or demonstrated equivalence are required for entry into this qualification:

BSBCMN106A Follow workplace safety procedures

ICAD2012B Design organisational documents using computing packages

ICAU1128B Operate a personal computer

ICAU2005B Operate computer hardware

ICAU2006B Operate computing packages

ICAU2013B Integrate commercial computing packages

ICAU2231B Use computer operating system

ICAW2001B Work effectively in an IT environment

ICAW2002B Communicate in the workplace

Employability Skills Summary

Employability Skills Summary 

ICA50105 Diploma of Information Technology  (General )

The following table contains a summary of the Employability Skills required for a General Application Support Officer. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill	Industry requirements for this qualification include :
Communication	analysing, evaluating and presenting information about computing systems and information technology in conjunction with stakeholders negotiating the provision of goods and services with service and product suppliers
Teamwork	working with a project team to identify business critical functions and the security environment working with key stakeholders to gather, analyse and report on information
Problem Solving	solving a range of unpredictable problems, for example when validating system design specifications or preparing a disaster recovery plan
Initiative and Enterprise	initiating alternative approaches to problem-solving participating in the development of strategic initiatives
Planning and Organising	identifying problems, planning solutions and validating results using project planning skills to take into account scope, time, cost, quality, communications, and risk analysis and management
Self-management	using personal responsibility and autonomy in performing complex technical operations and organising others
Learning	transferring and applying theoretical concepts, technical information and creative skills in a range of situations
Technology	identifying technology needs, sourcing, purchasing, using and testing system components understanding conflicts and integration capabilities between diverse pieces of equipment

Packaging Rules

Qualification Structure 

To attain the ICA50105 Diploma of Information Technology  (General ) 21 units must be achieved:

• 6 common core units; plus
• 9 specialist core stream units (3 units chosen from any 3 specialist core stream units - E-business and Management, Client Support, Communication and Documentation, Hardware and Operating Systems, Networks, Software, Multimedia and Websites, Database); plus
• 6 elective units

Achieve 6 Common Core Units 

Common Core 

BSBPMG505A Manage project quality

ICAA5056B Prepare disaster recovery and contingency plans

ICAA5158B Translate business needs into technical requirements

ICAP5039B Match IT needs with the strategic direction of the enterprise

ICAS5202B Ensure privacy for users

PSPPM502B Manage complex projects

Achieve 9 specialist core stream units (by choosing 3 units from any 3 specialist core streams below - E-business and Management, Client Support, Communication and Documentation, Hardware and Operating Systems, Networks, Software, Multimedia and Websites, Database)

Specialist Core Stream  - E-business and Management 

ICAA5054C Validate quality and completeness of system design specifications

ICAA5138B Determine acceptable developers for projects

ICAA5148B Select new technology models for business

ICAA5151B Gather data to identify business requirements

ICAI5088B Evaluate and negotiate vendor offerings

ICAI5152B Implement risk management processes

ICAS5111B Review and manage delivery of maintenance services

Specialist Core Stream  - Client Support 

BSBWOR502A Ensure team effectiveness

ICAA5143C Implement process re-engineering strategies in an organisation

ICAI5216B Monitor and improve knowledge management system

ICAP5036B Determine appropriate IT strategies and solutions

ICAT5083B Develop and conduct client acceptance test

Specialist Core Stream  - Communication and Documentation 

(Note: There is no electives list for this stream)

ICAB5161B Build a document using extensible mark-up language

ICAD5092B Update and document operational procedures

ICAD5210B Analyse information and assign meta-tags

ICAS5102B Establish and maintain client user liaison

ICAS5103B Establish and maintain client user liaison during support activity

ICAS5105B Coordinate change requests

Specialist Core Stream  - Hardware and Operating Systems  (Note: There is no electives list for this stream)

ICAA5150C Evaluate vendor products and equipment

ICAB5160C Build and configure a server

ICAI5087B Acquire system components

ICAS5104B Determine maintenance strategy

Specialist Core Stream  - Networks 

ICAA5145B Identify best-fit topology for a wide area network

ICAB5159C Build a security shield for a network

ICAI5173B Install and configure a single-segment local area network switch

ICAI5176C Install and configure router

Specialist Core Stream  - Software 

ICAB5062B Perform data conversion

ICAB4229B Apply intermediate programming skills in another language

ICAB5228B Maintain functionality of legacy code programs

ICAB5230B Maintain custom software

ICAT4242B Perform unit test for a class

ICAT5079B Perform integration test

Specialist Core Stream  - Multimedia and Websites 

CUFANM01A Develop and implement designs for animation

CUFRAD01A Originate and develop the concept

CUFWRT07A Write an interactive sequence for multimedia

ICAA5141C Design and develop dynamic websites to meet technical requirements

ICAB5165B Create dynamic web pages

ICAB5177B Build Java applets

ICAB5180C Integrate database with a website

ICAS5203B Evaluate and select a web hosting service

ICAU5208B Use site server tools for transaction management

Specialist Core Stream  - Database 

ICAA5046B Model preferred system solutions

ICAA5049B Develop high-level object-oriented class specifications

ICAA5050B Develop detailed component specifications from project specifications

ICAA5147B Determine suitability of database functionality and scalability

Achieve 3 Elective Units Chosen from the ICA50105 specialist core  (above ) or specialist elective streams  (below ) not already selected 

Specialist Electives Stream  - E-business and Management 

BSBEBUS510A Manage e-business outsourcing

BSBEBUS511A Implement a knowledge management strategy for an e-business

BSBFLM514A Manage people

BSBPMG508A Manage project risk

BSBEBUS505A Implement new technologies for business

BSBEBUS510A Manage e-business outsourcing

ICAA5150C Evaluate vendor products and equipment

ICAP5155B Plan process re-engineering strategies for business

ICAA5143C Implement process re-engineering strategies in an organisation

Specialist Electives Stream  - Client Support 

BSBEBUS510A Manage e-business outsourcing

BSBMGT516A Facilitate continuous improvement

ICAS4116B Undertake capacity planning

Specialist Electives Stream  - Networks 

ICAA5045C Produce network architecture design

ICAS5123C Manage network security

ICAA5140C Design a server

ICAA5245A Evaluate RFID systems

ICAA5246A Design an RFID implementation

ICAB5162B Install, configure and test a payment gateway

ICAI5250A Develop, implement and evaluate system and application security

ICAI5252A Develop, implement and evaluate an incident response plan

ICAI5253A Implement, and evaluate systems for regulatory and standards compliance

ICTTC168A Design and implement an enterprise VoIP and unified communications network

Specialist Electives Stream  - Software 

ICAA5048B Develop configuration management protocols

ICAB5065B Prepare for the build phase

ICAB5066B Coordinate the build phase

ICAB5072B Develop integration blueprint

ICAB5179B Build decks using wireless mark-up language

ICAB5223B Apply intermediate object-oriented language skills

ICAT5081B Perform systems test

Specialist Electives Stream  - Multimedia and Websites 

ICAA5146B Develop website information architecture

ICAS5199B Manage business websites and servers

CUFANM403A Create titles for screen production

ICPPP325B Create graphics using a graphics application

ICPMM321B Capture a digital image

ICPKN315B Apply knowledge and requirements of the multimedia sector

Specialist Electives Stream  - Database 

ICAA5139B Design a database

ICAA5153B Model data objects

ICAA5154B Model data processes

ICAB4170B Build a database

Achieve 3 Elective Units Chosen from the Following Sources  (Listed in Recommended Order )

• any of the above core or electives sources; and/or
• elsewhere in the ICA05 Information and Communications Technology Training Package  (at Certificate IV [maximum 2 units], Diploma or Advanced Diploma); and/or
• any other Training Package (at Diploma or Advanced Diploma) based on documented industry or enterprise needs